Small business=heldSince September 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
2%from 2% in September 2026
Inside the floor by 13 pointsRank 14 → 9 of 102
1 category · RankedZendesk
102Judge labels
9First choices
26Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
8% in HR help desk for mid-market buyers
Rank 4 of 108 in the mid-market standingaccepted challenger
3 of 14 models made it the first choice on the direct prompt; 14% of its 29 labels there were negative.
What the models named instead of Zendesk →By buyer segmentRead the same way at every buyer size.
Small business10 of 105
2%32 labels
accepted challenger
Mid-market4 of 108
8%29 labels
accepted challenger
Enterprise2 of 95
8%33 labels
criticized challenger
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zendesk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 8% | 4 of 108 | 14% | 29 | accepted challenger | ▼−3Since September 2026: 12% → 9%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Zendesk held within the floor in its one category: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market▼−3Since September 2026: 12% → 9%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
9%from 12% in September 2026
Inside the floor by 10 pointsRank 3 of 99, unchanged
Enterprise▲+2Since September 2026: 7% → 9%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
9%from 7% in September 2026
Inside the floor by 11 pointsRank 2 of 89, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 12% | 9% | ▼−3Since September 2026: 12% → 9%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 3 → 4 of 108 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zendesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zendesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 1 | 4 |
| Perplexity Sonar | 1 | 0 | 0 | 0 | 1 |
| Grok 4.1 Fast | 0 | 3 | 0 | 0 | 3 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 2 | 0 | 1 | 1 | 4 |
| Kimi K2 | 1 | 1 | 2 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 1 | 1 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct33 labels5
Paraphrase14 labels1
Comparative9 labelsNone
Budget-constrained16 labels3
Scale-constrained17 labelsNone
Negative13 labelsNone
First choiceAlternativeMentionNegative102 labels in all, every segment counted; 9 of the 9 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“The Best "Best-of-Breed" Solution: Zendesk for HR ... Want the industry gold standard with the most integrations | Zendesk” Qwen 3.7 Flash · HR help desk · paraphrase prompt · first choice
“two clear market leaders that strike the right balance ... Freshservice and Zendesk” Qwen 3.7 Flash · HR help desk · direct prompt · first choice
“I'd recommend Freshservice or Zendesk Employee Service” Kimi K2 · HR help desk · direct prompt · first choice
“the strongest all-around choice is Zendesk” Perplexity Sonar · HR help desk · direct prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Zendesk is shown with a notable negative share for HR help desk / case management” Muse Glimmer 30B · HR help desk · negative prompt · hard negative
“Traditional IT-style ticketing tools (like Zendesk) lack the hyper-secure permission controls and structured investigation workflows” Gemini 3.5 Flash · HR help desk · comparative prompt · soft negative
“at a fraction of the cost of competitors like Zendesk or ServiceNow” Qwen 3.7 Flash · HR help desk · budget prompt · soft negative
“Polished, mature automation, but pricing escalates quickly” DeepSeek V4 Flash · HR help desk · scale prompt · soft negative
Named alongside
The products named in the same answers as Zendesk, over the 102 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk was named but was not.ShowHide
Named alongside
The products named in the same answers as Zendesk, over the 102 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zendesk. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 96 of the 102 answers that named Zendesk and are not a share of its labels.
Domains cited
zendesk.comYour site55
atlassian.com53
peoplemanagingpeople.com48
featurebase.app44
eesel.ai39
firsthr.app32
guideflow.com32
hiverhq.com29
g2.com26
gitnux.org24
327 of the 382 domain citations in answers naming Zendesk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
zendesk.com ranks first on Google for the category's searches. In the answers, Zendesk takes 8% of first choices and Zoho Desk takes 19%.ShowHide
Search and answers
zendesk.com ranks first on Google for the category's searches. In the answers, Zendesk takes 8% of first choices and Zoho Desk takes 19%.
ShowHideIn search
Google, US estimatesPosition for “hr help desk software”
1
Position for “hr service delivery tools”
–
not in the top ten
- Searches for its name, Google
- 74,000 a month (“zendesk”)
- AI search demand for its name, est.
- 3,566 a month
- Organic visits to its site
- about 5,365,445 a month
- Searches its site ranks for
- 665,842 · 40,244 in the top three
- Sites linking to it
- 343,954
- Paid Google search
- 12 searches its ads show for, about 932 clicks and $16,181 a month (estimate)
In answers
This editionShare of first choices
8%
rank 4 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 9 across its categories
- Named in
- 102 answers
- Its own site cited
- in 96 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on zendesk.com
10,131
subdomains included
Content
2,565
counted in the table below
Documentation
6,313
Product · Integration
39 · 731
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | Employee onboarding, Performance management | |
| News or press | 473 | 4 | 2026-09-14 | Pay equity | |
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | Workforce planning | |
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Zendesk
What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk; a claim can dispute any of them.
Zendesk for Employee Service 3Zendesk for HR 3Zendesk (Help Desk) 1Zendesk (Zendesk for Employee Experience) 1Zendesk for HR / Employee Service 1
Follow Zendesk
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zendesk is its own company.ShowHide
The company
Zendesk is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI-powered customer service platform
- For
- service teams; organizations of every size; businesses of all sizes
- Price stated
- Pricing built for your success zendesk.com
- Starting price
- 19 zendesk.com/pricing
- Free plan or trial
- 14-day free trial. No credit card required. zendesk.com
- Integrations claimed
- 1800 zendesk.com
- Customers named
- VimeoOpenlyNOBULLNEXTSiemensIndigovDunlop
- Not stated on the pages read
- Certifications, hosting
What Zendesk's own pages state, read September 28, 2026: zendesk.com, zendesk.com/pricing, zendesk.com/blog/analytics-and-data/security, zendesk.com/platform, zendesk.com/marketplace. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zendesk by email, built from the raw record of the edition. It shows:
- where Zendesk is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zendesk, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.