Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 95 → 101 of 102
ServiceNow HR · 3 categories · RankedServiceNow HR Service Delivery
168Judge labels
38First choices
57Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
62% in HR help desk for enterprise buyers
Rank 6 of 108 in the mid-market standingcriticized challenger
1 of 14 models made it the first choice on the direct prompt; 47% of its 47 labels there were negative.
What the models named instead of ServiceNow HR Service Delivery →By buyer segmentAn enterprise product: leader at enterprise, not named at small business.
Small business105 of 105
0%19 labels
criticized challenger
Mid-market6 of 108
6%47 labels
criticized challenger
Enterprise1 of 95
62%68 labels
endorsed leader
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ServiceNow HR Service Delivery for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 6% | 6 of 108 | 47% | 47 | criticized challenger | =heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
| HR AI assistants | Onboarding and employee experience | 0% | 44 of 142 | 33% | 6 | under 10 labels · led by MeBeBot at 21% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
| Employee onboarding | Onboarding and employee experience | 0% | 71 of 87 | 0% | 1 | under 10 labels · led by Rippling at 25% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, ServiceNow HR Service Delivery held within the floor in all three categories: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
5%from 5% in September 2026
Inside the floor by 13 pointsRank 6 → 8 of 99
Enterprise▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
62%from 70% in September 2026
Inside the floor by 5 pointsRank 1 of 89, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 5% | 5% | =heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 6 of 108, unchanged |
| HR AI assistants | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 107 → 44 of 142 |
| Employee onboarding | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 43 → 71 of 87 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ServiceNow HR Service Delivery across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ServiceNow HR Service Delivery across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 3 | 0 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 7 | 8 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.1 Fast | 1 | 0 | 1 | 4 | 6 |
| Mistral Small | 1 | 0 | 2 | 1 | 4 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 3 | 4 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 2 | 4 |
| Kimi K2 | 1 | 0 | 1 | 2 | 4 |
| GLM 4.7 FlashX | 1 | 1 | 0 | 1 | 3 |
| MiniMax M2.5 | 1 | 0 | 1 | 1 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 2 | 4 |
| Muse Glimmer 30B | 1 | 1 | 1 | 1 | 4 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct24 labels13
Paraphrase32 labels16
Comparative42 labels23not counted in share
Budget-constrained19 labels5
Scale-constrained17 labels4
Negative34 labels3not counted in share
First choiceAlternativeMentionNegative168 labels in all, every segment counted; 38 of the 64 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd generally recommend ServiceNow HR Service Delivery if your priority is a strong HR case management system plus a polished employee self-service portal” GPT-5.4 mini · HR help desk · paraphrase prompt · first choice
“ServiceNow HR Service Delivery is the go‑to for large, complex organizations that need workflow orchestration, SLA management, and ITSM integration.” GLM 4.7 FlashX · HR help desk · comparative prompt · first choice
“Often considered a gold standard for enterprise HR service management (HRSM) due to its scalability and integration capabilities” Mistral Small · HR help desk · comparative prompt · first choice
“Best for: Large enterprises needing robust case management and cross-department integration ... Acts as an orchestration layer” Kimi K2 · HR help desk · comparative prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“are enterprise-grade and expensive (not budget-friendly)” Kimi K2 · HR help desk · budget prompt · hard negative
“Many organizations adapt ITSM tools (e.g., classic ServiceNow, BMC, ManageEngine, Ivanti) for HR service management. While powerful, they often introduce: Steep learning curves” GLM 4.7 FlashX · HR help desk · negative prompt · soft negative
“is worth evaluating for complex, high-volume operations, but it may be more platform than a small HR team needs... G2 reviewers also flag cost and learning curve” GPT-6 Luna · HR help desk · negative prompt · soft negative
“While ServiceNow is widely recommended, some users find it hard to use, hard to integrate, and difficult to scale without extra help.” Mistral Small · HR help desk · negative prompt · soft negative
Named alongside
The products named in the same answers as ServiceNow HR Service Delivery, over the 167 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ServiceNow HR Service Delivery was named but was not.ShowHide
Named alongside
The products named in the same answers as ServiceNow HR Service Delivery, over the 167 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ServiceNow HR Service Delivery was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ServiceNow HR Service Delivery. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 161 of the 167 answers that named ServiceNow HR Service Delivery and are not a share of its labels.
Domains cited
peoplemanagingpeople.com83
moveworks.com69
g2.com55
guideflow.com55
servicenow.comYour site46
atlassian.com41
hr-ai-index.com37
salesforce.com36
firsthr.app35
gitnux.org35
446 of the 492 domain citations in answers naming ServiceNow HR Service Delivery came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
servicenow.com ranks 2 on Google for the category's searches. In the answers, ServiceNow HR Service Delivery takes 6% of first choices and Zoho Desk takes 19%.ShowHide
Search and answers
servicenow.com ranks 2 on Google for the category's searches. In the answers, ServiceNow HR Service Delivery takes 6% of first choices and Zoho Desk takes 19%.
ShowHideIn search
Google, US estimatesPosition for “hr help desk software”
–
not in the top ten
Position for “hr service delivery tools”
2
- Searches for its name, Google
- 170 a month (“servicenow hr service delivery”)
- AI search demand for its name, est.
- 5 a month
- Organic visits to its site
- about 689,216 a month
- Searches its site ranks for
- 116,065 · 6,894 in the top three
- Sites linking to it
- 34,197
- Paid Google search
- 10 searches its ads show for, about 63 clicks and $673 a month (estimate)
In answers
This editionShare of first choices
6%
rank 6 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 38 across its categories
- Named in
- 167 answers
- Its own site cited
- in 161 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on servicenow.com
1,575
subdomains included
Content
33
counted in the table below
Documentation
1
Product · Integration
3 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Conference or event | 25 | 4 | 2026-09-02 | ||
| Webinar or virtual event | 8 | 0 | 2025-03-26 |
Most recent
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise indiaasia session conference or event
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action indiaasia session conference or event
- 2025-10-30Put ai to work for retail hospitality virtual summit conference or event
- 2025-07-03Put ai to work for manufacturing virtual summit conference or event
How it is countedHide how it is counted
Every page servicenow.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as ServiceNow HR Service Delivery
What the judge wrote, as written, with how often. The vendor table decides that these count as ServiceNow HR Service Delivery; a claim can dispute any of them.
ServiceNow 17ServiceNow HR Service Delivery (HRSD) 6ServiceNow HRSD 4ServiceNow Human Resources Service Delivery, HRSD 1
Follow ServiceNow HR Service Delivery
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ServiceNow HR is the company behind ServiceNow HR Service Delivery.ShowHide
The company
ServiceNow HR is the company behind ServiceNow HR Service Delivery.
ShowHideOn record
Company records- Also from ServiceNow HR
- ServiceNow HR Service Management
In its own words
Stated by the vendor, not checked- Positioning
- Give employees instant answers, guidance, and fast issue resolution.
- For
- employees
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting, customers
What ServiceNow HR Service Delivery's own pages state, read September 28, 2026: servicenow.com, trust.servicenow.com. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ServiceNow HR Service Delivery's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ServiceNow HR Service Delivery, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ServiceNow HR Service Delivery by email, built from the raw record of the edition. It shows:
- where ServiceNow HR Service Delivery is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ServiceNow HR Service Delivery, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.