Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 94 → 102 of 102
Workday · 1 category · RankedWorkday HR Service Delivery
50Judge labels
1First choices
21Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
2% in HR help desk for enterprise buyers
Rank 33 of 108 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 33% of its 12 labels there were negative.
What the models named instead of Workday HR Service Delivery →By buyer segmentRead the same way at every buyer size.
Small business104 of 105
0%14 labels
criticized challenger
Mid-market33 of 108
0%12 labels
criticized challenger
Enterprise5 of 95
2%24 labels
accepted challenger
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Workday HR Service Delivery for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 0% | 33 of 108 | 33% | 12 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Workday HR Service Delivery held within the floor in its one category: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 90 → 25 of 99
Enterprise▲+2Since September 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 11 pointsRank 17 → 5 of 89
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 90 → 33 of 108 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Workday HR Service Delivery across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Workday HR Service Delivery across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 2 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 1 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct2 labelsNone
Paraphrase10 labels1
Comparative15 labelsNone
Budget-constrained2 labelsNone
Scale-constrained2 labelsNone
Negative19 labelsNone
First choiceAlternativeMentionNegative50 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Full-suite HCM and finance platform with powerful workflow automation across the employee lifecycle, favoured by large and complex enterprises.” Muse Glimmer 30B · HR help desk · comparative prompt · alternative
“Workday is primarily an HCM system of record — ... rather than a dedicated service delivery platform.” DeepSeek V4 Flash · HR help desk · comparative prompt · alternative
“Best For: Companies seeking an "all-in-one" solution where HR service is linked directly to payroll” Qwen 3.7 Flash · HR help desk · comparative prompt · alternative
“Best for: Enterprises already on Workday, seeking an all-in-one system with deep data integration.” Grok 4.1 Fast · HR help desk · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Enterprise HCM Suites like Workday, SAP SuccessFactors, Oracle HCM" ... flagged as overkill” Muse Glimmer 30B · HR help desk · negative prompt · hard negative
“Security configuration complexity ... customization limitations, high cost | Requires strong internal security expertise; hidden costs” Kimi K2 · HR help desk · negative prompt · soft negative
“Often criticized for non-intuitive interfaces, steep learning curves... Workday is still a Leader despite UX gripes” Grok 4.1 Fast · HR help desk · negative prompt · soft negative
“Full HCM suite, expensive for case management alone” Kimi K2 · HR help desk · paraphrase prompt · soft negative
Named alongside
The products named in the same answers as Workday HR Service Delivery, over the 50 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday HR Service Delivery was named but was not.ShowHide
Named alongside
The products named in the same answers as Workday HR Service Delivery, over the 50 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday HR Service Delivery was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Workday HR Service Delivery. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 48 of the 50 answers that named Workday HR Service Delivery and are not a share of its labels.
Domains cited
peoplemanagingpeople.com32
moveworks.com28
g2.com25
guideflow.com23
salesforce.com21
hr-ai-index.com18
gitnux.org17
freshworks.com14
atlassian.com13
servicenow.com13
204 of the 204 domain citations in answers naming Workday HR Service Delivery came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Workday HR Service Delivery stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Workday HR Service Delivery stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- not counted (“workday hr service delivery”)
- AI search demand for its name, est.
- 0 a month
- Its own site
- It sits on Workday's site (workday.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 33 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 1 across its categories
- Named in
- 50 answers
- Its own site cited
- in 48 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Workday HR Service Delivery
What the judge wrote, as written, with how often. The vendor table decides that these count as Workday HR Service Delivery; a claim can dispute any of them.
Workday 10
Follow Workday HR Service Delivery
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Workday is the company behind Workday HR Service Delivery.ShowHide
The company
Workday is the company behind Workday HR Service Delivery.
ShowHideOn record
Company recordsIn its own words
Stated by the vendor, not checked- Positioning
- De strategie voor HR-servicedelivery staat centraal bij het leveren van naadloze diensten in een zich ontwikkelende internationale werkomgeving.
- For
- businessleaders en HR-afdelingen
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting, customers
What Workday HR Service Delivery's own pages state, read October 5, 2026: workday.com/nl-nl/topics/hr/hr-service-delivery.html, workday.com/fr-fr/topics/hr/hr-service-delivery.html, workday.com/de-de/topics/hr/hr-service-delivery.html, workday.com/es-es/topics/hr/hr-service-delivery.html, workday.com/it-it/topics/hr/hr-service-delivery.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Workday HR Service Delivery's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Workday HR Service Delivery, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Workday HR Service Delivery by email, built from the raw record of the edition. It shows:
- where Workday HR Service Delivery is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Workday HR Service Delivery, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.