Small business▼−6Since September 2026: 6% → 0%, −6 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 6% in September 2026
Inside the floor by 7 pointsRank 5 → 30 of 102
Dovetail · 1 category · RankedDovetail Software
24Judge labels
3First choices
4Negative labels
13 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
6% in HR help desk for mid-market buyers
Rank 5 of 108 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 19% of its 16 labels there were negative.
What the models named instead of Dovetail Software →By buyer segmentRead the same way at every buyer size.
Small business32 of 105
0%1 label
under the label threshold
Mid-market5 of 108
6%16 labels
accepted challenger
Enterprise24 of 95
0%7 labels
under the label threshold
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Dovetail Software for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 6% | 5 of 108 | 19% | 16 | accepted challenger | =heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Dovetail Software held within the floor in its one category: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
5%from 5% in September 2026
Inside the floor by 13 pointsRank 8 → 5 of 99
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 11 pointsRank 7 → 23 of 89
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 5% | 5% | =heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 8 → 5 of 108 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Dovetail Software across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Dovetail Software across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.1 Fast | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 1 | 0 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase9 labels3
Comparative8 labelsNone
Budget-constrained1 labelNone
Scale-constrained2 labelsNone
Negative3 labelsNone
First choiceAlternativeMentionNegative24 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Dovetail or ServiceNow HRSD is the most purpose-built fit” Muse Glimmer 30B · HR help desk · paraphrase prompt · first choice
“## Top Choice: Dovetail Software” Claude Haiku 4.5 · HR help desk · paraphrase prompt · first choice
“Best Overall for Mid-Market” Kimi K2 · HR help desk · paraphrase prompt · first choice
“Dovetail Software or Neocase: Built specifically with deep HR compliance, employee relation workflows” Gemini 3.5 Flash · HR help desk · scale prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Reviewers point to weak reporting, limited customization, and an overall poor user experience.” Mistral Small · HR help desk · negative prompt · hard negative
“Recurring themes of poor UX, integration failures, inflexible contracts, and slow support” Grok 4.1 Fast · HR help desk · negative prompt · hard negative
“While these are excellent for large enterprises, they are typically not budget-friendly.” Qwen 3.7 Flash · HR help desk · budget prompt · soft negative
Named alongside
The products named in the same answers as Dovetail Software, over the 24 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dovetail Software was named but was not.ShowHide
Named alongside
The products named in the same answers as Dovetail Software, over the 24 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dovetail Software was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Dovetail Software. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 24 of the 24 answers that named Dovetail Software and are not a share of its labels.
Domains cited
peoplemanagingpeople.com17
guideflow.com16
moveworks.com13
g2.com12
gartner.com8
gitnux.org8
freshworks.com7
salesforce.com7
anywherer.com6
hr-ai-index.com6
100 of the 100 domain citations in answers naming Dovetail Software came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
dovetailsoftware.com is not in Google's top ten for any of the category's searches. In the answers, Dovetail Software takes 6% of first choices and Zoho Desk takes 19%.ShowHide
Search and answers
dovetailsoftware.com is not in Google's top ten for any of the category's searches. In the answers, Dovetail Software takes 6% of first choices and Zoho Desk takes 19%.
ShowHideIn search
Google, US estimatesPosition for “hr help desk software”
–
not in the top ten
Position for “hr service delivery tools”
–
not in the top ten
- Searches for its name, Google
- 320 a month (“dovetail software”)
- AI search demand for its name, est.
- 1 a month
- Organic visits to its site
- about 444 a month
- Searches its site ranks for
- 226 · 10 in the top three
- Sites linking to it
- 518
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on Google
None found in Google's ad transparency records for the US
In answers
This editionShare of first choices
6%
rank 5 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 3 across its categories
- Named in
- 24 answers
- Its own site cited
- in 24 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on dovetailsoftware.com
3,092
subdomains included
Content
227
counted in the table below
Documentation
3
Product · Integration
0 · 15
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 139 | 0 | 2026-05-22 | HRIS and HCM platforms | |
| Webinar or virtual event | 26 | 0 | 2011-08-01 | ||
| Case study | 22 | 0 | 2016-11-01 | ||
| Comparison | 17 | 6 | 2026-08-19 | ||
| Glossary or explainer | 11 | 0 | 2009-10-13 | ||
| Conference or event | 6 | 0 | 2015-01-01 | ||
| Report or ebook | 4 | 0 | 2007-04-10 | ||
| News or press | 2 | 0 | 2016-09-01 |
Most recent
- 2026-08-19Hr service delivery vs itsm comparison
- 2026-08-19Compare comparison
- 2026-08-19Workday help vs dovetail comparison
- 2026-08-19Servicenow hrsd alternative comparison
- 2026-08-19Dovetail vs neocase comparison
- 2026-08-19Dovetail vs hr acuity comparison
How it is countedHide how it is counted
Every page dovetailsoftware.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Dovetail Software
What the judge wrote, as written, with how often. The vendor table decides that these count as Dovetail Software; a claim can dispute any of them.
Dovetail 3Dovetail HR 2Dovetail HR Service Delivery 1
Follow Dovetail Software
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Dovetail is the company behind Dovetail Software.ShowHide
The company
Dovetail is the company behind Dovetail Software.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The Ultimate Solution for HR Case Management, Employee Portal and HR Knowledge Management that powers HR Teams globally within HR Service Delivery.
- For
- Enterprise Businesses
- Price stated
- annual subscription on employee population, unlimited users, fixed price implementation with migration included dovetailsoftware.com/rebuild-2026/pricing
- Certifications
- Workday Select Partner CertificationDayforce Certified ConnectorSOC 2 Type IIData Privacy FrameworkAES-256
- Hosting
- EUUS
- Customers named
- CUNA Mutual GroupSwire Coca-ColaTower Health System25,000 employees, financial services, HR run on shared inboxes and spreadsheetsLenovoTower HealthNorthsideFirst Midwest Bank
- Not stated on the pages read
- Starting price, free plan or trial, integrations
What Dovetail Software's own pages state, read September 28, 2026: dovetailsoftware.com, dovetailsoftware.com/rebuild-2026/pricing, trust.dovetailsoftware.com, dovetailsoftware.com/rebuild-2026/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dovetail Software's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dovetail Software, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Dovetail Software by email, built from the raw record of the edition. It shows:
- where Dovetail Software is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Dovetail Software, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.