Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 13 pointsNot ranked
2 categories · RankedNICE Workforce Management
29Judge labels
0First choices
16Negative labels
14 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
0% in Workforce management sui for mid-market buyers
Rank 76 of 78 in the mid-market standingcriticized challenger
0 of 14 models made it the first choice on the direct prompt; 58% of its 12 labels there were negative.
What the models named instead of NICE Workforce Management →By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market76 of 78
0%12 labels
criticized challenger
Enterprise79 of 81
0%16 labels
criticized challenger
In workforce management sui · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named NICE Workforce Management for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Workforce management suites | Core HR and payroll | 0% | 76 of 78 | 58% | 12 | criticized challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
| Workforce planning | Workforce planning and analytics | 0% | 52 of 98 | 0% | 1 | under 10 labels · led by ChartHop at 37% |
Movement
Since September 2026, NICE Workforce Management held within the floor in all two categories: no change cleared 13 points.
Best category · Workforce management sui · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 19 → 69 of 71
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 20 → 68 of 70
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Workforce management sui | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 19 → 76 of 78 |
| Workforce planning | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 52 of 98, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated NICE Workforce Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated NICE Workforce Management across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.1 Fast | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 2 | 0 | 1 | 3 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase0 labelsNone
Comparative11 labels1not counted in share
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative17 labelsNone
First choiceAlternativeMentionNegative29 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“a separate category to consider if you're scheduling contact-center agents” GPT-6 Luna · Workforce management sui · comparative prompt · alternative
“Call center / customer support WFM → NICE, Verint, or Genesys” GPT-5.4 mini · Workforce management sui · comparative prompt · alternative
“Best contact-center WFM: Verint or NICE CXone WFM” Perplexity Sonar · Workforce management sui · comparative prompt · alternative
“Leader in contact center AI, offers advanced forecasting” DeepSeek V4 Flash · Workforce management sui · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Older On-Premises Versions of Verint, NICE, or Alvaria (formerly Aspect) - Specifically warned against as "suites to avoid"” MiniMax M2.5 · Workforce management sui · negative prompt · hard negative
“"Suites to avoid: Older on-premises versions of Verint, NICE, or Alvaria (formerly Aspect)"” Muse Glimmer 30B · Workforce management sui · negative prompt · hard negative
“Older on-premises versions of Verint, NICE, or Alvaria (formerly Aspect)” Llama 4 Maverick · Workforce management sui · negative prompt · hard negative
“don't rule them out for complex contact centers, but test the day-to-day workflow carefully. Reviews point to learning curves or dated-feeling areas” GPT-6 Luna · Workforce management sui · negative prompt · soft negative
Named alongside
The products named in the same answers as NICE Workforce Management, over the 29 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE Workforce Management was named but was not.ShowHide
Named alongside
The products named in the same answers as NICE Workforce Management, over the 29 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE Workforce Management was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named NICE Workforce Management. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 29 of the 29 answers that named NICE Workforce Management and are not a share of its labels.
Domains cited
assembled.com15
g2.com12
hr-ai-index.com11
ukg.com9
worldmetrics.org8
gitnux.org7
dayforce.com6
firsthr.app6
guideflow.com6
nowsta.com6
Eighty-six of the eighty-six domain citations in answers naming NICE Workforce Management came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE Workforce Management takes 0% of first choices and Rippling takes 17%.ShowHide
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE Workforce Management takes 0% of first choices and Rippling takes 17%.
ShowHideIn search
Google, US estimatesPosition for “wfm suites”
–
not in the top ten
Position for “workforce management software”
–
not in the top ten
- Searches for its name, Google
- 720 a month (“nice workforce management”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 395,488 a month
- Searches its site ranks for
- 15,146 · 1,666 in the top three
- Sites linking to it
- 12,842
- Paid Google search
- 62 searches its ads show for, about 4,376 clicks and $697,825 a month (estimate)
In answers
This editionShare of first choices
0%
rank 76 of 78 in workforce management sui
Segment leader
17%
Rippling
- First choices
- 0 across its categories
- Named in
- 29 answers
- Its own site cited
- in 29 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on nice.com
7,707
subdomains included
Content
4,065
counted in the table below
Documentation
220
Product · Integration
102 · 19
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,579 | 0 | 2023-07-06 | ||
| Glossary or explainer | 767 | 0 | 2024-08-22 | ||
| News or press | 488 | 0 | 2025-08-18 | ||
| Case study | 91 | 2 | 2026-07-10 | ||
| Report or ebook | 56 | 0 | 2026-05-21 | ||
| Comparison | 49 | 0 | 2025-08-25 | ||
| Webinar or virtual event | 14 | 0 | 2026-05-05 | ||
| Conference or event | 13 | 1 | 2026-08-13 | ||
| Template or tool | 6 | 0 | 2026-02-03 | ||
| Podcast or video | 2 | 0 | 2021-12-08 |
Most recent
- 2026-08-13Nice cognigy recognized at telarus partner summit as top supplier for contact center conference or event
- 2026-07-10Eon egs case study case study
- 2026-07-10Arag italy case study case study
- 2026-05-21Cognitive banking whitepaper uk report or ebook
- 2026-05-21Cognitive banking whitepaper international report or ebook
- 2026-05-05Cx ai unplugged forrester conversational ai webinar registration webinar or virtual event
Events in person
Last twelve months
- April 27, 2026 to April 28, 2026ENGAGE 2026Sheraton Times Square Hotel, New York · took part
As the event pages on nice.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page nice.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as NICE Workforce Management
What the judge wrote, as written, with how often. The vendor table decides that these count as NICE Workforce Management; a claim can dispute any of them.
NICE 5NICE CXone WFM 2NICE WFM 1NICE WFM (specifically older legacy modules) 1NICE Workforce Management (IEX) 1NiCE 1NiCE WFM 1NiCE Workforce Management 1
Follow NICE Workforce Management
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
NICE Workforce Management is its own company.ShowHide
The company
NICE Workforce Management is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Powerful AI-based forecasting and scheduling to keep SLAs up and costs down.
- For
- employees
- Customers named
- Student Loans CompanyEE
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting
What NICE Workforce Management's own pages state, read September 28, 2026: nice.com, nice.com/pricing, nice.com/products/cxone, nice.com/customer-stories, nice.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when NICE Workforce Management's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as NICE Workforce Management, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for NICE Workforce Management by email, built from the raw record of the edition. It shows:
- where NICE Workforce Management is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name NICE Workforce Management, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.