Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 63 → 68 of 102
Neocase · 1 category · Named, not rankedNeocase HR
15Judge labels
0First choices
2Negative labels
9 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Standing
6 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Neocase HR was named 6 times in HR help desk, where Zoho Desk led with 19%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business71 of 105
0%1 label
under the label threshold
Mid-market27 of 108
0%6 labels
under the label threshold
Enterprise26 of 95
0%7 labels
under the label threshold
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Neocase HR for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 0% | 27 of 108 | 17% | 6 | under 10 labels · led by Zoho Desk at 19% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Neocase HR held within the floor in its one category: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 53 → 27 of 99
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 27 → 24 of 89
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 53 → 27 of 108 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Neocase HR across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Neocase HR across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 labelNone
Comparative10 labelsNone
Budget-constrained1 labelNone
Scale-constrained2 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative15 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Deeply configurable without requiring the heavy software development overhead associated with ServiceNow.” Gemini 3.5 Flash · HR help desk · comparative prompt · alternative
“Dovetail Software or Neocase: Built specifically with deep HR compliance, employee relation workflows” Gemini 3.5 Flash · HR help desk · scale prompt · alternative
“Companies that want AI‑first case resolution and are already invested in the ServiceNow platform.” GLM 4.7 FlashX · HR help desk · comparative prompt · alternative
“Focuses on HR shared services, with case management, knowledge, document management” GPT-6 Luna · HR help desk · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“it has a narrower tool scope, limited HRSD features beyond case tracking, and some integration challenges” DeepSeek V4 Flash · HR help desk · comparative prompt · soft negative
Named alongside
The products named in the same answers as Neocase HR, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Neocase HR was named but was not.ShowHide
Named alongside
The products named in the same answers as Neocase HR, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Neocase HR was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Neocase HR. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 15 answers that named Neocase HR and are not a share of its labels.
Domains cited
peoplemanagingpeople.com12
moveworks.com8
salesforce.com8
gartner.com7
guideflow.com7
g2.com5
gitnux.org5
anywherer.com4
applaudhr.com4
elementum.ai4
Sixty-four of the sixty-four domain citations in answers naming Neocase HR came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
neocasesoftware.com is not in Google's top ten for any of the category's searches. In the answers, Neocase HR takes 0% of first choices and Zoho Desk takes 19%.ShowHide
Search and answers
neocasesoftware.com is not in Google's top ten for any of the category's searches. In the answers, Neocase HR takes 0% of first choices and Zoho Desk takes 19%.
ShowHideIn search
Google, US estimatesPosition for “hr help desk software”
–
not in the top ten
Position for “hr service delivery tools”
–
not in the top ten
- Searches for its name, Google
- 10 a month (“neocase hr”)
- AI search demand for its name, est.
- 0 a month
- Its company's site
- neocasesoftware.com shared with Neocase's other products; the figures are the site's
- Organic visits to its site
- about 330 a month
- Searches its site ranks for
- 112 · 10 in the top three
- Sites linking to it
- 746
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on GoogleDetailLess1 ads · 1 text · 0 shown in the last 30 days
First shown November 2025, as Neocase. Ads started 2025-11 to 2026-10: 1 in the year.
On Google's pages: 1
In answers
This editionShare of first choices
0%
rank 27 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 0 across its categories
- Named in
- 15 answers
- Its own site cited
- in 15 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Neocase HR
What the judge wrote, as written, with how often. The vendor table decides that these count as Neocase HR; a claim can dispute any of them.
Neocase 1Neocase HR (by ServiceNow) 1
Follow Neocase HR
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Neocase is the company behind Neocase HR.ShowHide
The company
Neocase is the company behind Neocase HR.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- a cloud-based HR service delivery platform
- Certifications
- ISO 27001fully GDPR compliantGDPR compliantISO 27001 certifiedWorkday Certified Solution Partner
- Customers named
- MGM ResortsBank of New York-MellonSmiths GroupMerckSociété GénéraleBaker HughesWorld BankThales Group
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, hosting
What Neocase HR's own pages state, read October 5, 2026: blog.neocasesoftware.com/neocase-joins-sopra-hr-software, blog.neocasesoftware.com/reimagine-hr-case-management-with-neocase, blog.neocasesoftware.com/neocase-software-at-workday-rising-europe, blog.neocasesoftware.com/neocase-is-heading-to-hr-tech-2026-in-las-vegas, blog.neocasesoftware.com/neocase-becomes-a-workday-certified-solution-partner. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Neocase HR's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Neocase HR, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Neocase HR by email, built from the raw record of the edition. It shows:
- where Neocase HR is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Neocase HR, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.