Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 13 pointsNot ranked
Workday · 1 category · RankedWorkday Help
20Judge labels
0First choices
4Negative labels
7 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
0% in HR help desk for enterprise buyers
Rank 40 of 108 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 33% of its 6 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market40 of 108
0%6 labels
under the label threshold
Enterprise18 of 95
0%14 labels
accepted challenger
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Workday Help for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 0% | 40 of 108 | 33% | 6 | under 10 labels · led by Zoho Desk at 19% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Workday Help held within the floor in its one category: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 83 → 77 of 99
Enterprise▼−5Since September 2026: 5% → 0%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 5% in September 2026
Inside the floor by 8 pointsRank 3 → 17 of 89
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 83 → 40 of 108 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Workday Help across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Workday Help across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labelsNone
Paraphrase5 labelsNone
Comparative4 labels1not counted in share
Budget-constrained2 labelsNone
Scale-constrained3 labelsNone
Negative2 labelsNone
First choiceAlternativeMentionNegative20 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“If you already use Workday... look at their native Help/Case Management modules first.” Gemini 3.5 Flash · HR help desk · comparative prompt · first choice
“Choose Workday Help if you're already standardized on Workday and want tighter HR-native alignment.” GPT-5.4 mini · HR help desk · paraphrase prompt · alternative
“Organizations already using Workday HCM ... natural first evaluations if you already use those suites” GPT-6 Luna · HR help desk · comparative prompt · alternative
“You already use Workday: Evaluate Workday Help first.” GPT-6 Luna · HR help desk · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“are enterprise-grade and expensive (not budget-friendly)” Kimi K2 · HR help desk · budget prompt · hard negative
“Enterprise-grade platforms like ServiceNow HRSD or Workday Help ... can quickly become an expensive, administrative nightmare” Gemini 3.5 Flash · HR help desk · negative prompt · soft negative
Named alongside
The products named in the same answers as Workday Help, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday Help was named but was not.ShowHide
Named alongside
The products named in the same answers as Workday Help, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday Help was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Workday Help. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 20 of the 20 answers that named Workday Help and are not a share of its labels.
Domains cited
servicenow.com12
doc.workday.comYour site8
freshworks.com6
moveworks.com6
atlassian.com5
workday.comYour site5
capterra.com4
featurebase.app4
firsthr.app4
guideflow.com4
Forty-five of the fifty-eight domain citations in answers naming Workday Help came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Workday Help stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Workday Help stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 880 a month (“workday help”)
- AI search demand for its name, est.
- 60 a month
- Its own site
- It sits on Workday's site (workday.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 40 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 0 across its categories
- Named in
- 20 answers
- Its own site cited
- in 20 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Workday Help
What the judge wrote, as written, with how often. The vendor table decides that these count as Workday Help; a claim can dispute any of them.
Workday Help / Case Management 1
Follow Workday Help
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Workday is the company behind Workday Help.ShowHide
The company
Workday is the company behind Workday Help.
ShowHideOn record
Company recordsIn its own words
Stated by the vendor, not checked- Positioning
- Helping your organization is our business.
- For
- Ihr Unternehmen
- Customers named
- Concentrix Solutions CorpConcentrix Solutions Corp.
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, certifications, hosting
What Workday Help's own pages state, read September 28, 2026: workday.com/en-us/services/support.html, workday.com/de-de/services/support.html, workday.com/pl-pl/services/support.html, workday.com/en-se/services/support.html, workday.com/en-gb/services/support.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Workday Help's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Workday Help, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Workday Help by email, built from the raw record of the edition. It shows:
- where Workday Help is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Workday Help, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.