Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 58 → 33 of 102
3 categories · RankedHR Acuity
39Judge labels
4First choices
2Negative labels
11 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Best standing
6% in Whistleblowing for enterprise buyers
Rank 13 of 108 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 0% of its 7 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business36 of 105
0%1 label
under the label threshold
Mid-market13 of 108
2%7 labels
under the label threshold
Enterprise25 of 95
0%4 labels
under the label threshold
In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named HR Acuity for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 2% | 13 of 108 | 0% | 7 | under 10 labels · led by Zoho Desk at 19% | ▼−5Since September 2026: 7% → 2%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
| HR compliance and policy management | Core HR and payroll | 0% | 24 of 97 | 0% | 5 | under 10 labels · led by Rippling at 19% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
| Whistleblowing and investigations | Core HR and payroll | 0% | 24 of 107 | 0% | 4 | under 10 labels · led by FaceUp at 25% |
Movement
Since September 2026, HR Acuity held within the floor in all three categories: no change cleared 13 points.
Best category · HR help desk · by segment
Mid-market▼−5Since September 2026: 7% → 2%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
2%from 7% in September 2026
Inside the floor by 8 pointsRank 4 → 11 of 99
Enterprise▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 2% in September 2026
Inside the floor by 11 pointsRank 8 → 22 of 89
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| HR help desk | 7% | 2% | ▼−5Since September 2026: 7% → 2%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 4 → 13 of 108 |
| HR compliance | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 27 → 24 of 97 |
| Whistleblowing | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 24 of 107, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated HR Acuity across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated HR Acuity across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 1 | 0 | 1 | 0 | 2 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 1 | 0 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct7 labelsNone
Paraphrase13 labels3
Comparative12 labels1not counted in share
Budget-constrained2 labelsNone
Scale-constrained5 labels1
Negative0 labelsNone
First choiceAlternativeMentionNegative39 labels in all, every segment counted; 4 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“I'd recommend HR Acuity if your priority is true HR case management” Perplexity Sonar · HR help desk · paraphrase prompt · first choice
“HR Acuity is considered the best overall” Llama 4 Maverick · HR compliance · comparative prompt · first choice
“For Employee Relations Focus: HR Acuity gives HR teams ... a dedicated platform to document, track, and resolve employee relations issues” Claude Haiku 4.5 · HR help desk · paraphrase prompt · alternative
“More HR/ER-first than compliance-hotline-first... assess whether its reporting channels meet your ethics-hotline needs.” GPT-6 Luna · Whistleblowing · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as HR Acuity, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HR Acuity was named but was not.ShowHide
Named alongside
The products named in the same answers as HR Acuity, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HR Acuity was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named HR Acuity. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 39 of the 39 answers that named HR Acuity and are not a share of its labels.
Domains cited
guideflow.com25
hracuity.comYour site25
peoplemanagingpeople.com21
caseiq.com17
g2.com16
navex.com14
gartner.com13
whistlelink.com10
diligent.com8
faceup.com8
132 of the 157 domain citations in answers naming HR Acuity came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
hracuity.com is not in Google's top ten for any of the category's searches. In the answers, HR Acuity takes 2% of first choices and Zoho Desk takes 19%.ShowHide
Search and answers
hracuity.com is not in Google's top ten for any of the category's searches. In the answers, HR Acuity takes 2% of first choices and Zoho Desk takes 19%.
ShowHideIn search
Google, US estimatesPosition for “hr help desk software”
–
not in the top ten
Position for “hr service delivery tools”
–
not in the top ten
- Searches for its name, Google
- 1,900 a month (“hr acuity”)
- AI search demand for its name, est.
- 28 a month
- Organic visits to its site
- about 178,189 a month
- Searches its site ranks for
- 8,946 · 1,826 in the top three
- Sites linking to it
- 1,804
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
2%
rank 13 of 108 in HR help desk
Segment leader
19%
Zoho Desk
- First choices
- 4 across its categories
- Named in
- 39 answers
- Its own site cited
- in 39 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on hracuity.com
1,146
subdomains included
Content
960
counted in the table below
Documentation
1
Product · Integration
14 · 1
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 583 | 24 | 2026-09-16 | Performance management, HRIS and HCM platforms | |
| Webinar or virtual event | 134 | 5 | 2026-09-16 | ||
| News or press | 90 | 4 | 2026-09-16 | ||
| Podcast or video | 62 | 6 | 2026-07-22 | ||
| Report or ebook | 29 | 0 | 2026-06-25 | ||
| Template or tool | 22 | 2 | 2026-09-10 | ||
| Case study | 20 | 0 | 2026-05-29 | ||
| Comparison | 13 | 0 | 2026-06-25 | ||
| Glossary or explainer | 4 | 0 | 2026-02-20 | ||
| Conference or event | 3 | 1 | 2026-09-15 |
Most recent
- 2026-09-16Global internal investigations getting it right across borders webinar or virtual event
- 2026-09-16General blog
- 2026-09-16Ai completely absent from most organizations ethics codes survey finds news or press
- 2026-09-15Investigation skills in practice conference or event
- 2026-09-15Employee risk by the numbers blog
- 2026-09-10Er case report template template or tool
Events in person
Upcoming
- October 19, 2026Customer SessionHotel Del Coronado, San Diego, US · hosts
- October 20, 2026Day OneHotel Del Coronado, San Diego, US · hosts
- October 21, 2026Day TwoHotel Del Coronado, San Diego, US · hosts
As the event pages on hracuity.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page hracuity.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as HR Acuity
What the judge wrote, as written, with how often. The vendor table decides that these count as HR Acuity; a claim can dispute any of them.
HR Acuity / Casetrail 1
Follow HR Acuity
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
HR Acuity is its own company.ShowHide
The company
HR Acuity is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The #1 Leader in AI-Powered HR Case Management and Employee Relations; the industry-leading platform for HR case management and investigations from intake through aftercare.
- For
- ER professionals; employee relations leaders; people managers; organizations handling employee relations and workplace investigations
- Integrations claimed
- 3 hracuity.com/platform
- Customers named
- Carnegie MellonEquinoxVericastSanofiKittleAkamaiShake ShackRELX
- Not stated on the pages read
- Price, starting price, free plan or trial, certifications, hosting
What HR Acuity's own pages state, read September 28, 2026: hracuity.com, hracuity.com/platform, hracuity.com/why-choose-hr-acuity/customer-stories, hracuity.com/about-us/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HR Acuity's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HR Acuity, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for HR Acuity by email, built from the raw record of the edition. It shows:
- where HR Acuity is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name HR Acuity, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.