Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 40 → 21 of 71
1 category · Named, not rankedNICE CXone
7Judge labels
0First choices
0Negative labels
6 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Standing
3 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. NICE CXone was named 3 times in Workforce management sui, where Rippling led with 17%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market21 of 78
0%3 labels
under the label threshold
Enterprise28 of 81
0%3 labels
under the label threshold
In workforce management sui · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named NICE CXone for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Workforce management suites | Core HR and payroll | 0% | 21 of 78 | 0% | 3 | under 10 labels · led by Rippling at 17% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, NICE CXone held within the floor in its one category: no change cleared 13 points.
Best category · Workforce management sui · by segment
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 55 → 23 of 70
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Workforce management sui | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 40 → 21 of 78 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated NICE CXone across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated NICE CXone across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 labelNone
Comparative3 labelsNone
Budget-constrained1 labelNone
Scale-constrained0 labelsNone
Negative2 labelsNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“look at customer experience-centric WFM platforms like NICE CXone or Verint” Gemini 3.5 Flash · Workforce management sui · paraphrase prompt · alternative
“For Contact Centers: NICE (enterprise depth)” Kimi K2 · Workforce management sui · comparative prompt · alternative
“among the leading contact center WFM solutions” Claude Haiku 4.5 · Workforce management sui · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as NICE CXone, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone was named but was not.ShowHide
Named alongside
The products named in the same answers as NICE CXone, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named NICE CXone. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 7 answers that named NICE CXone and are not a share of its labels.
Domains cited
nowsta.com4
amplifai.com3
darwinbox.com3
firsthr.app3
guideflow.com3
hropslab.com3
intervue.io3
worldmetrics.org3
adp.com2
assembled.com2
Twenty-nine of the twenty-nine domain citations in answers naming NICE CXone came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE CXone takes 0% of first choices and Rippling takes 17%.ShowHide
Search and answers
nice.com is not in Google's top ten for any of the category's searches. In the answers, NICE CXone takes 0% of first choices and Rippling takes 17%.
ShowHideIn search
Google, US estimatesPosition for “wfm suites”
–
not in the top ten
Position for “workforce management software”
–
not in the top ten
- Searches for its name, Google
- 3,600 a month (“nice cxone”)
- AI search demand for its name, est.
- 72 a month
- Organic visits to its site
- about 395,488 a month
- Searches its site ranks for
- 15,146 · 1,666 in the top three
- Sites linking to it
- 12,842
- Paid Google search
- 62 searches its ads show for, about 4,376 clicks and $697,825 a month (estimate)
In answers
This editionShare of first choices
0%
rank 21 of 78 in workforce management sui
Segment leader
17%
Rippling
- First choices
- 0 across its categories
- Named in
- 7 answers
- Its own site cited
- in 7 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on nice.com
7,707
subdomains included
Content
4,065
counted in the table below
Documentation
220
Product · Integration
102 · 19
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,579 | 0 | 2023-07-06 | ||
| Glossary or explainer | 767 | 0 | 2024-08-22 | ||
| News or press | 488 | 0 | 2025-08-18 | ||
| Case study | 91 | 2 | 2026-07-10 | ||
| Report or ebook | 56 | 0 | 2026-05-21 | ||
| Comparison | 49 | 0 | 2025-08-25 | ||
| Webinar or virtual event | 14 | 0 | 2026-05-05 | ||
| Conference or event | 13 | 1 | 2026-08-13 | ||
| Template or tool | 6 | 0 | 2026-02-03 | ||
| Podcast or video | 2 | 0 | 2021-12-08 |
Most recent
- 2026-08-13Nice cognigy recognized at telarus partner summit as top supplier for contact center conference or event
- 2026-07-10Eon egs case study case study
- 2026-07-10Arag italy case study case study
- 2026-05-21Cognitive banking whitepaper uk report or ebook
- 2026-05-21Cognitive banking whitepaper international report or ebook
- 2026-05-05Cx ai unplugged forrester conversational ai webinar registration webinar or virtual event
Events in person
Last twelve months
- April 27, 2026 to April 28, 2026ENGAGE 2026Sheraton Times Square Hotel, New York · took part
As the event pages on nice.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page nice.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow NICE CXone
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
NICE CXone is its own company.ShowHide
The company
NICE CXone is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale.
- For
- enterprise
- Price stated
- Our flexible packages allow you to customize NiCE CXone pricing to your unique business needs. NiCE offers the most customer-friendly pricing in the market—monthly billing in arrears, no prepay, no surprise charges. Our usage-based, tiered model lowers costs as your business grows. nice.com/pricing
- Starting price
- 2 nice.com/pricing
- Certifications
- Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive yearGDPRFedRAMPsovereign data requirementsGartner® Magic Quadrant™ Leader for Contact Center as a Service
- Customers named
- PayPalToyotaHyattCorpayGXBank BerhadStudent Loans CompanyBluecrestInspira Health
- Not stated on the pages read
- Free plan or trial, integrations, hosting
What NICE CXone's own pages state, read September 28, 2026: nice.com, nice.com/pricing, nice.com/products/cxone, nice.com/customer-stories, nice.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when NICE CXone's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as NICE CXone, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for NICE CXone by email, built from the raw record of the edition. It shows:
- where NICE CXone is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name NICE CXone, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.