Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 48 of 93, unchanged
1 category · Named, not rankedNextiva
2Judge labels
0First choices
0Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Nextiva was named 1 time in Workforce planning, where ChartHop led with 37%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market53 of 98
0%1 label
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In workforce planning · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Nextiva for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Workforce planning | Workforce planning and analytics | 0% | 53 of 98 | 0% | 1 | under 10 labels · led by ChartHop at 37% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Nextiva held within the floor in its one category: no change cleared 13 points.
Best category · Workforce planning · by segment
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Workforce planning | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 53 of 98, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Nextiva across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Nextiva across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative1 labelNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Nextiva: Overall workforce management, attendance and time tracking, real-time performance dashboards, employee forecasting and scheduling” Llama 4 Maverick · Workforce planning · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Nextiva, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nextiva was named but was not.ShowHide
Named alongside
The products named in the same answers as Nextiva, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nextiva was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Nextiva. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Nextiva and are not a share of its labels.
Domains cited
nextiva.comYour site2
betterworks.com1
business.qld.gov.au1
business.reddit.com1
business.yell.com1
cityam.com1
cloudtalk.io1
culturemonkey.io1
ethicalconsumer.org1
forbes.com1
Nine of the eleven domain citations in answers naming Nextiva came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
nextiva.com ranks 4 on Google for the category's searches. In the answers, Nextiva takes 0% of first choices and ChartHop takes 37%.ShowHide
Search and answers
nextiva.com ranks 4 on Google for the category's searches. In the answers, Nextiva takes 0% of first choices and ChartHop takes 37%.
ShowHideIn search
Google, US estimatesPosition for “workforce planning tools”
–
not in the top ten
Position for “workforce planning software”
–
not in the top ten
- Searches for its name, Google
- 33,100 a month (“nextiva”)
- AI search demand for its name, est.
- 833 a month
- Organic visits to its site
- about 267,281 a month
- Searches its site ranks for
- 25,942 · 2,164 in the top three
- Sites linking to it
- 11,148
- Paid Google search
- 8 searches its ads show for, about 63 clicks and $1,199 a month (estimate)
In answers
This editionShare of first choices
0%
rank 53 of 98 in workforce planning
Segment leader
37%
ChartHop
- First choices
- 0 across its categories
- Named in
- 2 answers
- Its own site cited
- in 2 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on nextiva.com
1,499
subdomains included
Content
1,220
counted in the table below
Documentation
0
Product · Integration
107 · 33
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 794 | 39 | 2026-09-28 | ||
| Glossary or explainer | 166 | 3 | 2026-09-26 | ||
| Comparison | 116 | 18 | 2026-09-26 | ||
| Case study | 86 | 5 | 2026-09-19 | ||
| News or press | 44 | 0 | 2026-02-17 | ||
| Conference or event | 8 | 0 | 2026-04-20 | ||
| Template or tool | 6 | 0 | 2025-12-10 |
Most recent
- 2026-09-28Call center turnover rates blog
- 2026-09-28Computer telephony integration blog
- 2026-09-28Voice of customer programs blog
- 2026-09-26What is a sip phone glossary or explainer
- 2026-09-26Business communication app blog
- 2026-09-26Best virtual receptionist services blog
How it is countedHide how it is counted
Every page nextiva.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Nextiva
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Nextiva is its own company.ShowHide
The company
Nextiva is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI Customer Experience Management Platform; Unified Customer Experience Management Platform; best customer experience platform to optimize every customer journey
- For
- businesses; small business; Enterprise; Mid Market & Enterprise
- Price stated
- $15 /user/mo; $25 /user/mo; $75 /user/mo; From $ 75 /agent/mo; from $99/mo nextiva.com
- Starting price
- 15 nextiva.com
- Free plan or trial
- No credit card required for demo nextiva.com
- Integrations claimed
- 20 nextiva.com · 32 nextiva.com/integrations pages disagree
- Certifications
- SOC 2 CertifiedHIPAA CompliantSOC 2 Type II auditedISO 27001 certifiedPCI DSS compliantHIPAA-eligibleEU GDPR CompliantCloud Security Alliance
- Customers named
- HyundaiDHLNothing Bundt CakesFranklin StreetTabarka StudioShelby AmericanCedar FinancialNEBA
- Not stated on the pages read
- Hosting
What Nextiva's own pages state, read October 5, 2026: nextiva.com, nextiva.com/products/xbert, nextiva.com/why-nextiva/case-studies, nextiva.com/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Nextiva's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Nextiva, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Nextiva by email, built from the raw record of the edition. It shows:
- where Nextiva is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Nextiva, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.