Small businessnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 48 of 58, unchanged
1 category · Named, not rankedSparrow
8Judge labels
0First choices
3Negative labels
3 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Standing
5 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Sparrow was named 5 times in Leave, where BambooHR led with 28%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business52 of 65
0%1 label
under the label threshold
Mid-market27 of 95
0%5 labels
under the label threshold
Enterprise79 of 98
0%2 labels
under the label threshold
In leave · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Sparrow for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Leave and absence management | Core HR and payroll | 0% | 27 of 95 | 20% | 5 | under 10 labels · led by BambooHR at 28% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Sparrow held within the floor in its one category: no change cleared 13 points.
Best category · Leave · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 24 → 46 of 91
EnterprisenewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 13 pointsRank 47 of 89, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Leave | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 24 → 27 of 95 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Sparrow across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Sparrow across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 1 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 labelNone
Paraphrase0 labelsNone
Comparative3 labels1not counted in share
Budget-constrained0 labelsNone
Scale-constrained1 labelNone
Negative3 labelsNone
First choiceAlternativeMentionNegative8 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Sparrow is positioned as an end-to-end leave management solution with a "high-tech, high-touch" model” GPT-5.4 mini · Leave · comparative prompt · first choice
“Need someone to help run leave cases and guide employees through the process? Compare Sparrow and ADP Total Absence Management.” GPT-6 Luna · Leave · comparative prompt · alternative
“Having a vendor's specialists handle much of the employee leave process | Sparrow” GPT-6 Luna · Leave · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“charging high fees per individual leave (e.g., Sparrow)” Gemini 3.5 Flash · Leave · negative prompt · soft negative
Named alongside
The products named in the same answers as Sparrow, over the 8 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Sparrow was named but was not.ShowHide
Named alongside
The products named in the same answers as Sparrow, over the 8 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Sparrow was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Sparrow. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 8 answers that named Sparrow and are not a share of its labels.
Domains cited
absencesoft.com5
g2.com4
hellotilt.com3
workday.com3
adp.com2
aisolohr.com2
bamboohr.com2
capterra.com2
dayforce.com2
learn.g2.com2
Twenty-seven of the twenty-seven domain citations in answers naming Sparrow came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on sparrowdesk.com
500
subdomains included
Content
204
counted in the table below
Documentation
212
Product · Integration
15 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 104 | 1 | 2026-08-11 | ||
| Comparison | 39 | 10 | 2026-09-18 | ||
| Template or tool | 27 | 4 | 2026-09-25 | ||
| Conference or event | 20 | undated | |||
| Glossary or explainer | 9 | 0 | 2026-04-03 | ||
| Case study | 2 | undated | |||
| Report or ebook | 2 | undated | |||
| Webinar or virtual event | 1 | undated |
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How it is countedHide how it is counted
Every page sparrowdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Sparrow
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Sparrow is its own company.ShowHide
The company
Sparrow is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI Customer Support Software That Automates 60% of Tickets
- For
- support teams
- Price stated
- Free, Starter, Professional, Enterprise sparrowdesk.com
- Starting price
- 16 sparrowdesk.com
- Free plan or trial
- Try for free; No credit card · 14-day trial · Live in a day sparrowdesk.com
- Integrations claimed
- 4 sparrowdesk.com/pricing
- Certifications
- SOC 2 Type IIGDPR compliant
- Customers named
- UprootSecuritySurveySparrowAndGo
- Not stated on the pages read
- Hosting
What Sparrow's own pages state, read October 6, 2026: sparrowdesk.com, sparrowdesk.com/pricing, sparrowdesk.com/features/csat, sparrowdesk.com/customers, sparrowdesk.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Sparrow's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Sparrow, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Sparrow by email, built from the raw record of the edition. It shows:
- where Sparrow is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Sparrow, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.