Help Scout

Listed in the vendor table for Employee engagement surv and HR help desk. Not named in any of the 168 answers those categories produced in the October 2026 Edition: fourteen models, six prompts per category and segment, every question asked three times, on behalf of a small B2B company, a mid-market B2B company and an enterprise B2B company, with every standing computed within one segment.

Standing

Not named in 168 answers

Absence in a measured set of answers is a finding, not a verdict: it says the models did not reach for Help Scout when asked these questions this month. The products they named instead are listed by category below.

By buyer segment

The same categories asked on behalf of a different buyer. Each share and rank is computed within its segment; the columns sit side by side and are never added together.

Category	Small business	Mid-market	Enterprise
HR help desk and case management	2% · 11 of 105 6 labels	not named	not named
Employee engagement surveys	0% · 45 of 129 1 label	not named	not named
HR AI assistants	0% · 85 of 121 1 label	not named	not named
Course authoring tools	0% · 77 of 112 1 label	not named	not named

Where it was not named

Each category Help Scout belongs to, the answers collected there, and who the models named first instead.

Category	Function	Named in	Named instead, first-choice share
Employee engagement surveys	Onboarding and employee experience	0 of 84	Culture Amp 37% · Workleap Officevibe 13% · Leapsome 12%
HR help desk and case management	Onboarding and employee experience	0 of 84	Zoho Desk 19% · Freshservice 12% · HappyFox Help Desk 10%

What it publishes

Addresses on helpscout.com

951

subdomains included

Content

347

counted in the table below

Documentation

313

Product · Integration

1 · 0

Kind	Pages	Last 90 days
Blog	287	undated
Comparison	27	undated
Webinar or virtual event	11	undated
Glossary or explainer	10	undated
Report or ebook	5	undated
Case study	2	undated
Template or tool	2	undated
Podcast or video	2	undated
News or press	1	undated

How it is countedHide how it is counted

Every page helpscout.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Help Scout's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Help Scout, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Help Scout by email, built from the raw record of the edition. It shows:

where Help Scout is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Help Scout, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.