# Zendesk WFM: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://hr-ai-index.com/vendors/zendesk-wfm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Workforce scheduling | 0% | 61 | 0% | 1 |

## What the models said for it

- "Alternative: Zendesk WFM (formerly Tymeshift) — excellent if your B2B support desk is entirely hosted on Zendesk." (Gemini 3.5 Flash, Workforce scheduling)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Workforce scheduling: 0% to 0%, ±0. Inside the floor by 13 points · rank 36 → 61 of 108.

## In its own words

What Zendesk WFM's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Forecast, staff, and manage agent schedules with AI-powered precision (https://zendesk.com/)
- For: service teams (https://zendesk.com/)
- Price stated: $50agent/month paid yearly (https://www.zendesk.com/pricing)
- Starting price: $50agent/month paid yearly (https://www.zendesk.com/pricing)
- Free plan or trial: Free trial available (https://www.zendesk.com/marketplace)

## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.