# SysAid: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://hr-ai-index.com/vendors/sysaid/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 0% | 37 | 0% | 2 |

## What the models said for it

- "A nimble and affordable solution, ideal for small to mid-sized teams making their first HRSM investment." (Mistral Small, HR help desk)
- "SysAid if budget and simplicity matter most" (Perplexity Sonar, HR help desk)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 2% to 0%, −2. Inside the floor by 11 points · rank 12 → 37 of 108.

## In its own words

What SysAid's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered ITSM platform (https://sysaid.com/)
- For: IT teams (https://sysaid.com/)
- Price stated: Professional: $89 /agent/month; Enterprise: Custom /starting at 20 agents (https://www.sysaid.com/pricing)
- Starting price: 89 (https://www.sysaid.com/pricing)
- Free plan or trial: Start a free trial; no credit card required (https://www.sysaid.com/pricing)
- Integrations claimed: 1000 (https://sysaid.com/)
- Certifications: AI Certification Program, GDPR, CCPA, SOC 2 Type II, ISO 27001, 27017, 27018, ISO27017
- Hosting: Multi-Region Data Residency
- Customers named: Cybex, Mission Health Services, Temco Logistics, Scotia Investments, UNIVERSITY OF MICHIGAN, HAIFA MUNICIPALITY IT, QUEEN’S UNIVERSITY, Bacardi

## What it publishes

Every page sysaid.com exposes, read 2026-09-29: 1828 addresses. By kind, pages and the last 90 days:

- blog: 579 pages, 8 in the last 90 days, latest 2026-09-09
- case study: 38 pages, 0 in the last 90 days, latest 2026-04-30
- webinar or virtual event: 77 pages, 1 in the last 90 days, latest 2026-07-29
- conference or event: 14 pages, 0 in the last 90 days, latest 2026-05-20
- report or ebook: 30 pages, 0 in the last 90 days, latest 2026-05-14
- comparison: 28 pages, 4 in the last 90 days, latest 2026-09-08
- template or tool: 3 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 122 pages, 0 in the last 90 days, latest 2025-11-23
- podcast or video: 26 pages, 0 in the last 90 days, latest 2026-04-19
- news or press: 74 pages, 2 in the last 90 days, latest 2026-08-26
- Recent: 2026-09-09 blog: Ai automations for itsm https://www.sysaid.com/blog/generative-ai/ai-automations-for-itsm
- Recent: 2026-09-08 comparison: Freshservice alternative https://www.sysaid.com/compare-service-desk/freshservice-alternative
- Recent: 2026-09-08 comparison: Freshservice alternative v3 https://www.sysaid.com/compare-service-desk/freshservice-alternative-v3
- Recent: 2026-09-02 comparison: Blog service desk freshservice vs sysaid https://www.sysaid.com/blog/itsm/blog-service-desk-freshservice-vs-sysaid
- Recent: 2026-08-26 news or press: Sysaid shortlisted for best agentic ai solution in the 2026 a i awards https://www.sysaid.com/news/sysaid-shortlisted-for-best-agentic-ai-solution-in-the-2026-a-i-awards
- Recent: 2026-08-20 blog: Blog software visibility shadow ai https://www.sysaid.com/blog/asset-management/blog-software-visibility-shadow-ai

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.