# Hiver: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 8 judge labels across 1 categories by 5 of 14 models. Page: https://hr-ai-index.com/vendors/hiver/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 2% | 14 | 0% | 8 |

## What the models said for it

- "Best Overall: Hiver - Specialized HR help desk with email integration, strong self-service, and reasonable pricing" (GLM 4.7 FlashX, HR help desk)
- "Hiver is a strong contender ... Caveat: It can become a bottleneck if your volume grows beyond mid-market levels" (Qwen 3.7 Flash, HR help desk)
- "Best for Google Workspace: Hiver" (GLM 4.7 FlashX, HR help desk)
- "Best for Teams Using Google Workspace" (Gemini 3.5 Flash, HR help desk)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 0% to 2%, +2. Inside the floor by 11 points · rank 14 of 108, unchanged.

## What it publishes

Every page hiverhq.com exposes, read 2026-09-29: 768 addresses. By kind, pages and the last 90 days:

- blog: 492 pages, 11 in the last 90 days, latest 2026-09-23
- case study: 53 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 8 pages, 0 in the last 90 days, latest undated
- comparison: 80 pages, 1 in the last 90 days, latest 2026-08-24
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2025-09-08
- podcast or video: 20 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-23 blog: Context in motion b2b support benchmark https://hiverhq.com/blog/context-in-motion-b2b-support-benchmark
- Recent: 2026-09-20 blog: Omnichannel customer service explained https://hiverhq.com/blog/omnichannel-customer-service-explained
- Recent: 2026-09-18 blog: Freshdesk pricing https://hiverhq.com/blog/freshdesk-pricing
- Recent: 2026-09-15 blog: Product updates august 2026 https://hiverhq.com/blog/product-updates-august-2026
- Recent: 2026-09-11 blog: Hiver mcp https://hiverhq.com/blog/hiver-mcp
- Recent: 2026-08-24 comparison: Best freshdesk alternatives https://hiverhq.com/blog/best-freshdesk-alternatives

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.