# Front: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://hr-ai-index.com/vendors/front/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 0% | 51 | 0% | 1 |

## What the models said for it

- "The Best for "Slack-First" Cultures: Front" (Qwen 3.7 Flash, HR help desk)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 0% to 0%, ±0. New · not ranked in September 2026 · rank 51 of 108.

## In its own words

What Front's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Customer service platform — powered by AI, designed for humans (https://front.com/)
- For: customer-first teams (https://front.com/)
- Price stated: Billed Annually (https://front.com/pricing)
- Starting price: 25 (https://front.com/pricing)
- Free plan or trial: Try for free (https://front.com/)
- Integrations claimed: 160 (https://front.com/)
- Certifications: SOC 2 Type 2
- Customers named: Branch, Uber Freight, Echo Global Logistics, GP Transco, Podium Education, Gattinoni, GLT Logistics, Trusted Health

## What it publishes

Every page front.com exposes, read 2026-09-29: 4637 addresses. By kind, pages and the last 90 days:

- blog: 422 pages, 24 in the last 90 days, latest 2026-09-23
- case study: 82 pages, 2 in the last 90 days, latest 2026-08-26
- webinar or virtual event: 45 pages, 0 in the last 90 days, latest 2025-12-15
- conference or event: 16 pages, 0 in the last 90 days, latest 2026-01-29
- report or ebook: 22 pages, 1 in the last 90 days, latest 2026-09-01
- comparison: 40 pages, 5 in the last 90 days, latest 2026-08-31
- template or tool: 2 pages, 0 in the last 90 days, latest 2024-01-15
- glossary or explainer: 83 pages, 0 in the last 90 days, latest undated
- news or press: 101 pages, 0 in the last 90 days, latest 2026-04-28
- Recent: 2026-09-23 blog: Customer service software for small business https://front.com/blog/customer-service-software-for-small-business
- Recent: 2026-09-23 blog: Knowledge base metrics https://front.com/blog/knowledge-base-metrics
- Recent: 2026-09-23 blog: Knowledge centered service https://front.com/blog/knowledge-centered-service
- Recent: 2026-09-23 blog: Enterprise help desk software https://front.com/blog/enterprise-help-desk-software
- Recent: 2026-09-23 blog: Scale customer support https://front.com/blog/scale-customer-support
- Recent: 2026-09-23 blog: Customer self service portals https://front.com/blog/customer-self-service-portals

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.