# Freshdesk: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 13 judge labels across 2 categories by 9 of 14 models. Page: https://hr-ai-index.com/vendors/freshdesk/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 2% | 17 | 25% | 8 |
| HR AI assistants | 0% | 25 | 0% | 5 |

## What the models said for it

- "I'd usually start with Zoho Desk or Freshdesk" (GPT-5.4 mini, HR help desk)
- "No-code chatbot for HR FAQs starting around $29–$15/month. Good if you want a lightweight, low-cost option" (DeepSeek V4 Flash, HR AI assistants)
- "Zendesk (Suite) or Freshservice/Freshdesk: These are powerful, industry-standard tools." (Gemini 3.5 Flash, HR help desk)
- "an affordable option for small businesses that offers different ways to scale as you grow" (Claude Haiku 4.5, HR help desk)

## And against it

- "such as basic Jira, general Zendesk, or basic Freshdesk\u2014for HR case management without strict, dedicated HR partitions" (Muse Glimmer 30B, HR help desk)
- "be cautious: Freshworks has changed its pricing model. The permanent, generous free plan has been replaced by a temporary "Free Program"" (Gemini 3.5 Flash, HR help desk)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 2% to 2%, ±0. Inside the floor by 13 points · rank 11 → 17 of 108.
- HR AI assistants: 0% to 0%, ±0. New · not ranked in September 2026 · rank 25 of 142.

## In its own words

What Freshdesk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Scale your support, not your costs (https://freshworks.com/)
- For: CISO; security architect; privacy officer; procurement (https://trust.freshworks.com)
- Free plan or trial: Start for free (https://freshworks.com/)
- Certifications: ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, Cyber Essentials, Cyber Essentials Plus, TX-RAMP, CCPA
- Customers named: Bahamas Government, Bangor Savings Bank

## What it publishes

Every page freshworks.com exposes, read 2026-09-29: 5924 addresses. By kind, pages and the last 90 days:

- blog: 63 pages, 5 in the last 90 days, latest 2026-09-24
- case study: 258 pages, 54 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 64 pages, 1 in the last 90 days, latest 2026-07-30
- conference or event: 165 pages, 7 in the last 90 days, latest 2026-09-24
- report or ebook: 30 pages, 3 in the last 90 days, latest 2026-09-24
- comparison: 107 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 18 pages, 0 in the last 90 days, latest 2026-01-07
- glossary or explainer: 23 pages, 2 in the last 90 days, latest 2026-09-24
- podcast or video: 3 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 162 pages, 18 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Freshworks launches new partner program with expanded reseller and services offerings https://www.freshworks.com/pressrelease/freshworks-launches-new-partner-program-with-expanded-reseller-and-services-offerings/
- Recent: 2026-09-24 news or press: Freshworks reports first quarter 2025 results https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2025-results/
- Recent: 2026-09-24 news or press: Freshworks reports fourth quarter and full year 2024 results https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results/
- Recent: 2026-09-24 news or press: Freshworks and unisys join forces to transform it service management for mid market and enterprise companies https://www.freshworks.com/pressrelease/freshworks-and-unisys-join-forces-to-transform-it-service-management-for-mid-market-and-enterprise-companies/
- Recent: 2026-09-24 news or press: Freshworks reports third quarter 2024 results https://www.freshworks.com/press-releases/freshworks-reports-third-quarter-2024-results/
- Recent: 2026-09-24 news or press: Piracanjuba selects freshworks to transform service management across enterprise https://www.freshworks.com/press-releases/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise/

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.