# Featurebase: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 3 judge labels across 1 categories by 2 of 14 models. Page: https://hr-ai-index.com/vendors/featurebase/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 2% | 18 | 0% | 3 |

## What the models said for it

- "Truly zero budget: Spiceworks or Featurebase free plan." (Muse Glimmer 30B, HR help desk)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 0% to 2%, ±0. Inside the floor by 13 points · rank 21 → 18 of 108.

## In its own words

What Featurebase's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Modern customer support & feedback platform (https://www.featurebase.app/)
- For: SaaS teams (https://www.featurebase.app/)
- Price stated: Pricing (https://featurebase.app/)
- Starting price: Free (https://www.featurebase.app/pricing)
- Free plan or trial: Start for free (https://www.featurebase.app/)
- Certifications: GDPR, CCPA, SOC 2, SOC 2 Type 2
- Hosting: 🇪🇺
- Customers named: Rize, Lovable, The Despatch Company, Profound, Elementor, Hedra, SocialBu, Amplemarket

## What it publishes

Every page featurebase.app exposes, read 2026-09-29: 9755 addresses. By kind, pages and the last 90 days:

- blog: 413 pages, 86 in the last 90 days, latest 2026-09-29
- case study: 79 pages, 0 in the last 90 days, latest undated
- conference or event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 5 pages, 0 in the last 90 days, latest 2026-06-01
- comparison: 315 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest 2026-06-03
- glossary or explainer: 25 pages, 7 in the last 90 days, latest 2026-08-20
- podcast or video: 32 pages, 0 in the last 90 days, latest undated
- news or press: 14 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-29 blog: Customer service automation software https://www.featurebase.app/blog/customer-service-automation-software
- Recent: 2026-09-22 blog: Canny pricing https://www.featurebase.app/blog/canny-pricing
- Recent: 2026-09-21 blog: Surveymonkey review https://www.featurebase.app/blog/surveymonkey-review
- Recent: 2026-09-18 blog: Pylon ai https://www.featurebase.app/blog/pylon-ai
- Recent: 2026-09-18 blog: Gorgias ai https://www.featurebase.app/blog/gorgias-ai
- Recent: 2026-09-18 blog: Crescendo ai pricing https://www.featurebase.app/blog/crescendo-ai-pricing

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.