# Desk365: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://hr-ai-index.com/vendors/desk365/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 0% | 69 | 0% | 1 |

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- HR help desk and case management: 0% to 0%, ±0. Inside the floor by 13 points · rank 38 → 69 of 108.

## In its own words

What Desk365's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-powered helpdesk software for teams of all sizes (https://desk365.io/)
- For: teams of all sizes (https://desk365.io/)
- Price stated: The most popular plan is $22/agent/month (https://desk365.io/)
- Starting price: 22 (https://desk365.io/)
- Free plan or trial: 21 Days Free trial, no card needed (https://desk365.io/)
- Certifications: SOC 2 Type 2 Certified, GDPR compliant, SOC 2 ® Type II Compliance, HIPAA Compliance
- Hosting: US, EU
- Customers named: Gapcloud, Christopher Consultants, Ltd., Sensortechnologies, CSG, Community Medical Center, ComSet AG, Concurrent, CCKeys

## What it publishes

Every page desk365.io exposes, read 2026-09-29: 418 addresses. By kind, pages and the last 90 days:

- blog: 220 pages, 30 in the last 90 days, latest 2026-09-25
- case study: 15 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 41 pages, 3 in the last 90 days, latest 2026-09-21
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-09-18
- glossary or explainer: 42 pages, 0 in the last 90 days, latest 2026-03-02
- Recent: 2026-09-25 blog: Humans of support alex harding https://www.desk365.io/blog/humans-of-support-alex-harding/
- Recent: 2026-09-25 blog: Customer service skills https://www.desk365.io/blog/customer-service-skills/
- Recent: 2026-09-24 blog: 5 lessons to hit sla targets every month https://www.desk365.io/blog/5-lessons-to-hit-sla-targets-every-month/
- Recent: 2026-09-23 blog: State of it helpdesks https://www.desk365.io/blog/state-of-it-helpdesks/
- Recent: 2026-09-21 comparison: Conversational ai vs chatbots https://www.desk365.io/blog/conversational-ai-vs-chatbots/
- Recent: 2026-09-18 blog: Humans of support paul brandvold https://www.desk365.io/blog/humans-of-support-paul-brandvold/

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.