# ADP RUN: how AI models rank it, October 2026

HR AI Recommendation Index, October 2026 Edition. Named in 14 judge labels across 4 categories by 10 of 14 models. Page: https://hr-ai-index.com/vendors/adp-run/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Payroll software | 0% | 27 | 33% | 6 |
| Time and attendance | 0% | 25 | 0% | 4 |
| Employee onboarding | 0% | 86 | 100% | 2 |
| HRIS and HCM platforms | 0% | 20 | 0% | 2 |

## What the models said for it

- "Want HR + payroll without enterprise pricing: RUN Powered by ADP or Gusto." (Muse Glimmer 30B, HRIS and HCM platforms)
- "Want more service or a path to scale: compare ADP and Paychex." (GPT-6 Luna, Payroll software)
- "QuickBooks Payroll and ADP RUN win once you need more structure" (Claude Haiku 4.5, Payroll software)
- "For small- and medium-sized businesses, they offer ADP Run" (Muse Glimmer 30B, Time and attendance)

## And against it

- "RUN Powered by ADP: Users report frequent inability to reach help, automated responses that don't resolve issues, and payroll problems due to rigid templates" (GLM 4.7 FlashX, Employee onboarding)
- "ADP lacks transparency regarding prices and has mixed reviews and an overwhelmingly poor rating average" (Claude Haiku 4.5, Payroll software)
- "Expensive for what it delivers, rigid templates, frequent reporting problem complaints" (DeepSeek V4 Flash, Employee onboarding)
- "ADP RUN and ADP Workforce Now draw complaints about support quality" (GPT-5.4 mini, Payroll software)

## Movement since September 2026

Floor: 13 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Payroll software: 0% to 0%, ±0. Inside the floor by 13 points · rank 17 → 27 of 58.
- Time and attendance: 0% to 0%, ±0. Inside the floor by 13 points · rank 44 → 25 of 86.
- Employee onboarding: 0% to 0%, ±0. Inside the floor by 13 points · rank 79 → 86 of 87.
- HRIS and HCM platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 20 of 66.

## In its own words

What ADP RUN's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The ideal payroll and tax solution for any small business. (https://www.adp.com/logins/run-powered-by-adp.aspx)
- For: any small business (https://www.adp.com/logins/run-powered-by-adp.aspx)

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, October 2026 Edition, hr-ai-index.com.